ordering‎ > ‎

terms and conditions

payment terms

We considered a few different approaches to this but decided the best way to maximize our clients dollar was by reducing our overhead that adds to the total cost of any order. Therefore, we pay our manufacturers for every order, no terms, no artificial carry costs – after all, each order is custom made. So by our helping them reduce their risk, they help us to help you. Depending on order quantity, most orders of less than 50 pieces require payment on order confirmation. Larger orders, payment terms are usually a minimum of 50% payment upon the placement of order, and the balance due prior to release.  In all cases, CUSTOM orders are prepaid.

shipping

All orders are shipped prepaid FOB, Greensboro, PA via UPS ground, unless otherwise requested. Standard shipping charges are added to your invoice. We ship via UPS, but will also use FedEx. We can only guarantee our request for on-time delivery or safe carriage of goods by shipper. We cannot provide C.O.D. shipments. Please contact Customer Service, if you want the shipment insured.

freight claims

Title of goods passes to the buyer at the FOB Greensboro, PA and all claims must be filed with the carrier. Please retain all packing materials and items for inspection by carrier. Distributor must notify Sharpe Awards within 48 hours after receiving of damaged goods indicating quantity damaged and your invoice number. Packaging and goods MUST be held by recipient in order for claim to be filed. If you have requested us to ship goods directly to your customer, please make sure they inspect the goods as provided above and retain all packing materials as provided above.YOU MUST REQUEST FREIGHT INSURANCE TO BE ABLE TO MAKE ANY FREIGHT CLAIM WITH THE CARRIER.

damages

Breakage or Shipping Damage does happen, although rarely. Each item is carefully packed prior to shipment and exceeds the minimum packing requirements of the carrier. However, due to the nature of the products being glass, damage may occur. All claims for damages must first be made with the carrier. Please notify our Customer Service department to arrange for replacements within the first 48 hours for faster assistance.

sizes & weights

Our goal is to produce each design to achieve a balance of symmetry, eye appeal, and consistency. The size indicated for each design is approximate, and should be used for general guidance only. When our design leverage blanks bear in mind that they are fabricated one edge at a time. Machining is performed using expensive diamond tools to achieve the edge quality necessary to fabricate these raw blanks. General tolerances for blanks are plus or minus 1/16″ for sizes under 7″ x 7″, unless otherwise indicated. The tolerance for blanks larger is slightly better and for complicated custom shapes, our general tolerance does not apply.

Likewise, the optical glass/crystal used to manufacture these designs are manufactured to “commercial glass industry standards.”   The optical flat glass we use is manufactured with the same technology used in float glass worldwide in metric thicknesses.  General glass thickness tolerances are:

3/16″ (5mm) = + or – 1/32″
1/4″ (6mm) = + or – 1/32″
3/8″ (9.5mm) = + or – 3/64″
1/2″ (12mm) = + or – 3/64″
3/4″ (19mm) = + or – 1/16″
all other shapes (solids, blocks) = + or – 1/16″

These values may be important to note if your final installation is being deigned to accept any of these particular thicknesses.  For that purpose alone the size of the slot should always be made wide enough to accommodate thickness of  the upper tolerance specified above.

return merchandise authorization

Should there be any problems with your received goods such as typographical errors which differ from our order proofs, or obvious mistakes like an image or logo flipped or reversed, we will gladly replace these items. You must contact us within 48 hours of receiving these goods for a return authorization number (RMA). We will NOT accept returns without the RMA number attached and clearly noted on the outside packaging.

individual mailings & drop shipments

A minimum charge of $5.00 to each piece to cover the extra packaging and handling.  Final costs will be included in any final quotation.  You must supply typed pressure sensitive shipping labels with return address and zip codes in numerical order. Customer’s enclosure such as flyers, line cards will be packed at no extra charge.

minimum days to produce

We will do everything we can to deliver your order by your requested delivery date. Many orders are fulfilled within 2 weeks of approved artwork and payment. Your requested delivery date can be affected by changes in the design or delays in approval of the design. Earlier delivery may be possible but all production is subject to seasonal manufacturing demands, inventory supply and order quantities, rush orders may be available but are subject to additional surcharges.

Our quotations provide any information related to the availability or production of your order and initially requested delivery date. For this reason it is always best to allow yourself time to request the order at least 2 weeks before an event. Allow for additional time if you do not have an approved design or need design services. We can only begin production for you once you approve the artwork and crystal size.

Additionally, seasonal demand may extend this lead-time. We like to provide customers with as much as a five-day window in which shipment should be made. Should we fail to meet a written shipment commitment date we will ship the order via U.P.S. Three-day select at our cost. Under no circumstances will late shipments be made by Next Day Air or Second Day Air, at our cost. You may, however, opt to pay the difference between UPS Three-Day Select and Second Day Air or Next Day Air.

artwork requirements

2D artwork should be provided as an Illustrator AI (version 7 through 10) file that is truly vector based. CorelDraw (all versions) or as a VECTOR BASED Adobe PDF works fine.

Photos are RASTER based images like JPGs, GIFs, or TIFFs and can only be used for photo engraving – sometime these images are suitable for tracing but would incur additional charges depending on their complexity.

3D artwork from animation programs (such as 3D Studio Max, Lightwave) or CAD files (if you are sending buildings or product designs) should be in a native file format like DXF, 3DS, OBJ or IGS. Actually, we can take files from a number of formats – however, contact us before sending any so we can advise on the best way of sending them.

For text, if it not a specialized design, just email us the actual text content, and indicate the font type, style and approximate size you would like us to use. If text is a custom font treatment, please send us as an Illustrator vector based file.

surface engraving

Like most things the cost depends on the complexity of the item and etching required. Please contact us for a specific quotation.

previsuals

We provide with every design order request a PreVisual JPG as an email attachment. We use these PreVisuals to create the design layout and style of each design done – many say our previsuals are the best in the industry and allows you an opportunity to see the crystal design without any sampling costs.  Please note that we provide these previsuals in the course of completing an order request.  Should an order be canceled or indefinitely postponed a minimum design fee of $250 would be applied to cover our consultation.  These fees would be transferable to any job within the a six month period.

proofs

If requested, a pre-production crystal proof will be supplied. The proof item will be billed at regular prices, plus setup charges & shipping. Pre-production proofs may be required by us on large quantity orders. In such cases, these proofs will be provided at no cost, except for shipping.

rush shipments

Shipments requested in less than two weeks may be subject to an additional rush charge. Please contact Customer Service to determine specific costs.

re-boxing

Standard packaging is indicated on every item we produce. Most items can be re-boxed to suit custom packaging requirements. Re-boxing will be subject to additional charges based on packaging requirements. Please contact Customer Service to determine specific costs.

cancellations

All costs incurred prior to order cancellation will be charged.

inventory availability

While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.

logo & trademark ownership

All liability for the proper use of artwork, logos or trademarks rests with the customer. Sharpe Awards and its manufacturers assumes no liability for ownership, trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown are for display purposes only. No endorsement of products should be implied.

Comments